MultiModemZBA Quick Start Guide
Getting Started
Congratulations on your purchase of the MT5634ZBA-V92
modem. You have acquired one of the finest V.92 data/fax
modems available today from one of the world’s oldest modem
manufacturers: Multitech Systems, Inc.
This Quick Start Guide will help you install and set up your
modem. A full User Guide containing instructions on how to
use the V.92 Modem on Hold feature, detailed configuration
information, a command reference, a troubleshooting chapter,
and an index can be found on the MultiModemZBA CD. The
User Guide, which is in Adobe Acrobat 4.0 format, can be viewed
on your monitor or printed out for easy reference.
What Is in Your Modem Package?
Your modem package has several components. Please make
sure you have them all before trying to operate your modem.
The MT5634ZBA-V92 package should contain:
An MT5634ZBA-V92 data/fax modem
A set of four self-adhesive plastic feet
This Quick Start Guide
A MultiModemZBA CD containing modem drivers and the
User Guide
A CD containing data communications and other programs
A universal power supply
A 9-pin to 25-pin serial cable
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MultiModemZBA Quick Start Guide
A localization kit is included with the modem in some countries
and purchased separately in others. The kit can include any or
all of the following items:
An RJ-11 telephone cable
An adapter to connect the RJ-11 cable to your local telephone
service
A country-specific power cord
The following illustration shows how the modem is packaged
for different counties. Please use this information to check the
contents of your package.
MT5634ZBA-V92
LK-ZBA-US/NAM
Modem Installation Program
CD CD
Universal
power supply
RS-232
cable
U.S.-style power cord
and RJ-11 phone cable
MT5634ZBA-V92
LK-ZBA-Euro
Modem Installation Program
CD CD
Universal
power supply
RS-232
cable
Euro-style power cord
and RJ-11 phone cable
MT5634ZBA-V92
LK-ZBA-XXXX
Modem Installation Program
CD CD
Universal
power supply
RS-232
cable
Telco adaptor, power cord
and RJ-11 phone cable
(Ordered separately)
Figure 1. Localization kits
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MultiModemZBA Quick Start Guide
The localization kit order number for your country can be found
If any item is missing, please contact Multi-Tech Systems or your
dealer/distributor (see Appendix D of the User Guide for informa-
tion on contacting Multi-Tech via telephone, fax, or the Internet).
What You Will Need
In addition to the contents of the MultiModemZBA package,
you will need the following items:
A computer with an unused serial port
A nearby AC power outlet
A nearby telephone line
A nearby two-wire leased line jack or terminals (optional)
Safety Warnings
• Use this product only with UL- and CUL-listed computers.
• To reduce the risk of fire, use only 26 AWG (.41mm) or
larger telephone wiring.
• Never install telephone wiring during a lightning storm.
• Never install a telephone jack in a wet location unless the
jack is specifically designed for wet locations.
• Never touch uninsulated telephone wires or terminals unless
the telephone line has been disconnected at the network
interface.
• Use caution when installing or modifying telephone lines.
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MultiModemZBA Quick Start Guide
• Avoid using a telephone during an electrical storm; there is
a risk of electrical shock from lightning.
• Do not use a telephone in the vicinity of a gas leak.
Step 1: Mount the Feet
The modem comes with a strip of self-adhesive plastic feet,
which you can optionally mount on the modem. To install the
feet, simply peel them from their paper strip and press them
into the recesses on the bottom of the modem.
Figure 2. Mounting the feet
Step 2: Change the Internal Jumpers
This step is required only if you intend to use the modem on a
leased line. For leased line instructions, see the User Guide.
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MultiModemZBA Quick Start Guide
Step 3: Connect the Modem to Your System
Turn off your computer. Placing the modem in a convenient
location, connect it to your computer’s serial port, to the tele-
phone line or leased line, to AC power, and, optionally, to your
telephone.
PWR
RS232
PHONE LINE
Figure 3. MultiModemZBA connections
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MultiModemZBA Quick Start Guide
RS232 Connection
Plug one end of the serial cable into the RS232 connector on
the modem, and the other end into a serial port connector on
your computer, such as COM1 or COM2.
Dial-Up Connection
Plug one end of the modular telephone cable into the modem’s
LINE jack, and the other end into a standard telephone wall jack.
Note: The LINE jack is not interchangeable with the PHONE
jack. Do not plug the telephone into the LINE jack or the line
cable into the PHONE jack.
Note: Regulatory agencies may impose certain restrictions on
equipment connected to public telephone systems. For more
information, see Appendix A in the User Guide.
Two-Wire Leased Line Connection
Plug one end of a two-wire telephone cable into the modem’s
LINE jack, and connect the other end to a two-wire leased line
wall jack or terminals.
Note: Before you can use the modem on a leased line, you
must first change the internal jumpers. See “Step 2: Change
the Internal Jumpers” in the User Guide.
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MultiModemZBA Quick Start Guide
Telephone Connection
If you want to connect a telephone to the same line as the
modem, plug it into the modem’s PHONE jack.
Note: The PHONE jack is not interchangeable with the LINE
jack. Do not plug the telephone into the LINE jack or the line
cable into the PHONE jack.
Power Connection
The power switch is located on the right side of the modem.
Make sure it is set to OFF. Plug the the universal power supply
into the PWR jack on the modem. Then plug one end of the
country-specific power supply cord into the universal power
supply and the other end into a power outlet or power strip.
Note: Use only the power supply supplied with the modem.
Use of any other power supply voids the warranty and can
damage the modem.
Power-On Test
Test the modem by turning it on. When you turn it on, the mo-
dem performs a diagnostic self-test, after which the 56 indica-
tor should light. If this does not happen, check that the power
switch is on, the power supply is solidly connected, and the AC
outlet is live. If these measures do not work, see Chapter 8 of
the User Guide, “Solving Problems.”
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MultiModemZBA Quick Start Guide
Step 4: Install the Modem Driver
If you use Windows 95 or above, you must install the modem
driver. The MTMoh Modem on Hold program is installed at the
same time (see Chapter 7 in the User Guide). If you use another
operating system, please see the User Guide.
1. Make sure your modem is connected properly, and then
turn on your computer. Windows should detect your new
modem and open the Install New Modem wizard.
Note: If Windows cannot find a modem, your modem may
be turned off, it may be plugged into the wrong connector
on your computer, or the serial cable may be faulty. See
“None of the LEDs Light When the Modem Is Turned On”
and “The Modem Does Not Respond to Commands” in
Chapter 8 of the User Guide, “Solving Problems.”
2. In the Install New Modem wizard, select Don’t detect my
modem; I will select it from a list, and then click Next. A
dialog box with a list of manufacturers and a list of modem
models appears.
3. Insert the MultiModemZBA compact disc into your CD-ROM
drive, and then click Have Disk. (If the disc menu appears,
you may either close it or ignore it for now.)
4. In the Install from Disk dialog box, select the drive the
disc is in, and then click OK.
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MultiModemZBA Quick Start Guide
5. A list of modems appears. Select your modem from the
list, and then click Next.
6. Select the port the modem is connected to, and then click
Next.
7. Windows installs the modem driver and MTMoh program.
8. Click Finish to exit.
Step 5: Configure the Modem for Your
Country
Before you use your modem, you must configure it for the country
in which it will be used. You must also do this if you move the
modem to another country after it has been configured for the
first country. You can use one of two configuration methods:
The Global Wizard Utility
The Global Wizard configuration utility is recommended for
computers running Windows 95 or newer.
1. Insert the MultiModemZBA compact disc into the CD-ROM
drive. The Autorun dialog box appears.
2. Click Initial Setup and Country Selection. The Global
Wizard dialog box appears. Click Next.
3. The Global Wizard searches for your modem and identifies
it. Click Next.
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MultiModemZBA Quick Start Guide
4. Select the country in which the modem will be used, and
then click Next.
5. Review your choice of country. If it is correct, click Next to
configure the modem.
6. When Global Wizard announces that the parameters have
been set, click Finish to exit.
AT Commands
Non-Windows users can configure the modem using AT com-
mands. You must enter these commands in your communica-
tion program’s terminal window.
1. Run your favorite communication program and open the
program’s terminal window.
2. To configure the modem for a specific country, type
AT%T19,0,nn, where nn is the country code in hexadecimal
format, and then press ENTER.
3. To verify the change, type ATI9, and then press ENTER.
The country code is displayed in decimal format.
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MultiModemZBA Quick Start Guide
Country
AT command
(hexadecimal)
Result code
(decimal)
Euro/NAM
Australia
Czech Republic
Hong Kong
Hungary
AT%T19,0,34 (default)
AT%T19,0,01
AT%T19,0,25
AT%T19,0,30
AT%T19,0,30
AT%T19,0,30
AT%T19,0,30
AT%T19,0,10
AT%T19,0,30
AT%T19,0,09
AT%T19,0,30
AT%T19,0,30
AT%T19,0,30
AT%T19,0,35
AT%T19,0,30
AT%T19,0,34 (default)
52
01
37
48
48
48
48
16
48
09
48
48
48
53
48
52
India
Indonesia
Japan
Korea
New Zealand
Phillipines
Poland
Singapore
South Africa
Slovenia
All others
The complete list of country codes can be found on the Multi-
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MultiModemZBA Quick Start Guide
Step 6: Install and Configure Your Software
You may use either the communication program included with
your modem or a third-party program. Communication programs
designed for Windows 95 and above normally do not need to
be manually configured, since they use the Plug and Play con-
figuration of the Windows modem driver. Communication pro-
grams designed for other operating systems, however, may
need to be manually configured. If you need advice on config-
uring software, please see the User Guide.
How to Get a Copy of the User Guide
The full MultiModemZBA User Guide can be found on the
MultiModemZBA compact disc. The User Guide describes the
modem’s features, connections, front panel operation, and AT
command set in detail. It also describes how to use the V.92
Modem on Hold feature, how to upgrade the modem's firmware,
and how to resolve common problems. If you have any prob-
lems getting your modem to work, please refer to the User
Guide before calling Technical Support (800-972-2439 or
763-785-3500).
The User Guide is in Adobe Acrobat format, and requires
Adobe Acrobat Reader 4.0 or later. The Adobe Acrobat Reader
program can also be found on the MultiModemZBA compact
disc. The latest version of Adobe Acrobat Reader can be down-
loaded from the Adobe Web site at http://www.adobe.com/
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Patents
This device is covered by one or more of the following patents: 6,031,867; 6,012,113;
6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532;
5,764,628; 5,764,627; 5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594;
5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; D374,222;
5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986;
5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598; D353,144; 5,355,365;
5,309,562; 5,301,274. Other patents pending.
82090150
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